1. Situation briefing

Anda membeli barang di Korea, tetapi ukurannya salah atau produknya rusak. Di toko, staf mungkin bertanya tentang 영수증, 결제, 환불, 교환, or 반품.

환불 means refund. 교환 means exchange. 반품 means return. In real stores, staff often check the receipt and payment method first.

If the product is defective, 불량 is useful. If you want a different size or color, use 사이즈 or 색상.

Some stores allow exchange but not refund. Listen for 가능해요 or 안 돼요.

2. Kosakata utama

3. Useful store phrases

• 환불 가능해요? Is a refund possible?
• 교환하고 싶어요. I would like to exchange it.
• 영수증 여기 있어요. Here is the receipt.

4. Mini dialogue

Customer: 이 상품 교환 가능해요?
Can I exchange this product?

Staff: 영수증 확인해도 될까요?
May I check the receipt?

Staff: 네, 같은 가격 상품으로 교환 가능합니다.
Yes, exchange is possible for a product at the same price.

5. Quick review

Saat mengembalikan barang, siapkan 영수증, jelaskan masalahnya, lalu tanyakan apakah 환불 or 교환 is possible.

Practice more words in Korean Learn Korean.